FAQ

FAQ

About Ice Cream
  • Q
    Handling of Dry Ice
    When ordering online, please take your product out of the foam container as soon as it arrives and store it in your freezer (18°C below zero.)
    We ship our products in foam containers with dry ice, but please be careful in its handling.
    When you eat ice cream, you may rarely have a tingling taste, but this is a phenomenon that occurs when the vaporized carbon dioxide is absorbed by the ice because the dry ice itself is a solid form of carbon dioxide.
    In that case, it will disappear naturally after a while.
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  • Q
    I forgot to refrigerate the ice cream.
    If the ice cream is left at room temperature for a long time, the product may rot or mold. Also, if you freeze the thawed ice cream again, the air will escape and the texture will change, so it is not recommended.
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  • Q
    Please tell me the expiration date of ice cream.
    The storage temperature of ice cream is -18 ° C or less. At this temperature, bacteria may decrease but not increase, and even if stored for a long period of time, the quality change is extremely small. Also, once the ice cream melts, its condition changes and cannot be restored, so if the appearance is neat, it will be delicious. For this reason, ice cream does not have a best-by date. (Japan Ice Cream Association)
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  • Q
    The texture of the ice cream is crispy. Is it okay to eat?
    Although it does not cause any health damage when consumed, it is not recommended as it may impair the taste.
    Ice cream may have a crispy texture when exposed to temperature changes. It is possible that the product was stored for a long time in a place with a temperature higher than -18 ° C, or that it melted and re-frozen. If the product you just purchased is in such a state, it may be due to temperature control at the distribution stage, so please contact the Customer Relations Office. We apologize for the inconvenience.
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About stores and services
  • Q
    Is it possible to take it home?
    It will vary depending on the product. For more information, please contact the store near you directly.
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  • Q
    Do I need to make a reservation to buy an ice cream cake? Can I buy it on the day?
    We recommend that you make an early reservation as we may not be able to provide the desired product depending on the sales situation.
    For more information, please contact the store near you directly.
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  • Q
    Can I change the flavor of the ice cream cake contents?
    Our ice cream cakes are manufactured in advance at the factory and delivered to the store.
    Therefore, basically, we do not change the flavor, design, or size.
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  • Q
    Please tell me about the "Big Dip Day".
    Buy a single scoop of ice cream, get two mini-scoops for FREE on the 10th & 20th of every month. It's held not every shops. For more information, please contact the store near you directly.
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  • Q
    Please tell me about the "Crepe Day".
    It is a regular event held on the 9th , 19th, 29th of every month. You can enjoy crepe products at a 90 yen discount. It's held not every shops. For more information, please contact the store near you directly.
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